Cancellation and Refund Policy

At TextGo AI, we prioritize customer satisfaction and strive to provide high-quality services that meet your needs. We understand that circumstances may arise where you are not completely satisfied with your purchase. This Cancellation and Refund Policy aims to provide clarity on the conditions under which a refund is possible.

Subscription Cancellation and Automatic Renewal

You can cancel your TextGo AI subscription at any time. If you do not cancel before the end of the billing cycle or the renewal date, your subscription will automatically renew with the same charges applied. You also have the option to upgrade your subscription before renewal.

Refund Eligibility - Valid for 7 Days

If you find that TextGo AI does not meet your expectations, you can request a refund within 7 days of your initial subscription purchase, provided the service has not been used. 

After the period of 7 days, charges are non-refundable, even if the service remains unused.

Non-Refundable Situations

Refunds will not be provided under the following conditions:

  • Service Usage: Once the service has been used, no refunds will be issued.
  • Unmanaged Subscriptions: Refunds will not be granted if you forget to unsubscribe on time. Managing your subscription is your responsibility.
  • Violation of Terms: No refunds will be issued if you violate our Terms of Service or engage in fraudulent activities, such as attempting to hack our tool or sharing your subscription with others.

How to Request a Refund

To request a refund, please email our support team at [email protected]. Include your full name, subscription details, and the reason for your refund request. Our team will review your claim and respond within 24 hours.

Refund Processing

Approved refunds will be processed within seven days. Note that delays may occur due to bank holidays or server issues, which are beyond our control. Any bank transfer fees are the customer’s responsibility. Refunds will be issued through the original payment method used.

Changes to This Policy

TextGo AI reserves the right to update this policy at any time. We encourage users to check this page regularly for any changes. Continued use of our services after any changes to this policy constitutes your acceptance of such changes.

Thank you for choosing TextGo AI. Your satisfaction is our highest priority, and this refund policy underscores our commitment to ensuring you have the best experience possible.